Institutional Mission Reference: The mission of Facility Services is to maintain buildings and grounds in a manner that provides a safe and pleasant environment for everyone on campus – employees, students and visitors. The department endeavors to complete tasks in a timely manner and at a reasonable cost with big picture mentality. Decision making is based on what is best for the institution both short term and long range.

University Goal(s) Supported: Our aim is to provide both direct and indirect services and support to the University Mission of educating the students in an atmosphere of excellence and Christian commitment.

Intended Educational (Student) Outcomes:

To keep MNU in compliance with state and federal regulations by incurring no (0) violations during Kansas DHE and EPA inspections therefore ensuring no impact on student fees or tuition.

To ensure a healthy learning environment, no (0) hazardous waste will be stored on site except at the staging area for recycle and all recycling certificates issued by the recycling facility will remain current.

Form B

ASSESSMENT REPORT

FOR

___Facility Services_________

(Department)

_ July 1, 2007 – June 30, 2008____________ ___July 8, 2008_______

(Assessment Period Covered) (Date submitted)

Intended Outcome:

Note: There should be one form C for each intended outcome listed on form B. Intended outcome should be restated in the box immediately below and the intended outcome number entered in the blank spaces.

To keep MNU in compliance with state and federal regulations by incurring no (0) violations during Kansas DHE and EPA inspections therefore ensuring no impact on student fees or tuition.

Outcome # _1__

First Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success: This outcome will be measured by assessing the results of the Kansas DHE and EPA inspections. No (0) violations will result in no (0) impact on student fees or tuition.

___ b. Description of Data Collection & Assessment Results: The results will be assessed through reports from the Kansas DHE and EPA inspections.

___ c. Use of Results to Improve Programs or Services: If violations occur, all efforts will be made to reduce or eliminate any further violations.

___ d. Follow up from previous academic year. (If action items were listed in the future tense in section C of last year’s report, use section D to indicate whether the action item was fully implemented this year).

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Second Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success:

___ b. Description of Data Collection & Assessment Results:

___ c. Use of Results to Improve Programs and Services:

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Third Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success:

___ b. Description of Data Collection & Assessment Results:

___ c. Use of Results to Improve Programs and Services:

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Form C

ASSESSMENT REPORT

FOR

___Facility Services_________

(Department)

_ July 1, 2007 – June 30, 2008____________ ___July 8, 2008_______

(Assessment Period Covered) (Date submitted)

Intended Outcome:

To ensure a healthy learning environment, no (0) hazardous waste will be stored on site except at the staging area for recycle and all recycling certificates issued by the recycling facility will remain current.

Outcome # _2__

First Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success: This outcome was measured by checking to ensure that no (0) hazardous waste was stored on site except at the staging area for recycle and all recycling certificates issued by the recycling facility were current.

___ b. Description of Data Collection & Assessment Results: The results were assessed by monitoring the staging area for recycle on a weekly basis and checking the certificates issued by the recycling facility on a monthly basis.

___ c. Use of Results to Improve Programs or Services: A new space within the warehouse was designed to more clearly separate and dispose of materials. MSDS sheets were posted in numerous locations to guarantee the proper handling and disposal of all chemical products.

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Second Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success:

___ b. Description of Data Collection & Assessment Results:

___ c. Use of Results to Improve Programs and Services:

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Third Mean of Assessment for Outcome Identified Above:

___ a. Means of Program Assessment & Criteria for Success:

___ b. Description of Data Collection & Assessment Results:

___ c. Use of Results to Improve Programs and Services:

Not Applicable since 2007-2008 was the inaugural year of assessment implementation.

Form C

MidAmerica Nazarene University Administrative Assessment Plan

Unit: Financial Affairs

Unit Administrator: Bill Clair

Date: September 1, 2006

Sub Unit:      Information Technology

Sub Unit Administrator:      Rus Golden

Phone:      971-3283

E-Mail:      rgolden@mnu.edu

Sub Unit Mission Statement:       The Office of Information Technology supports the University’s mission of Christian learning and leadership by providing and supporting the campus with the necessary technology tools and by giving strategic direction of emerging technologies that will enhance the learning experience of the University community.

Outcome # 1:       Provide quality services with maximum uptime.

This outcome will be measured by:

Goal:

Current Status:

Desired Status August 1, 2007:

      99.4% uptime for all services classified as critical (excluding scheduled downtime).

·        Basic Network Services (Active Directory, DHCP, DNS, LDAP, etc.)

·        Banner – Student Information System

·        Blackboard – Course Management System

·        Email Services

·        Internet Connectivity

·        Network Connectivity to Administrative and Classroom Buildings

·        Polaris – Library Services

·        Phone Systems

·        Server room UPS Systems

98.8% uptime for all services classified as urgent (excluding scheduled downtime).

·         Application Servers (Non-Critical)

·         Dial-up/VPN – Remote Access Services

·         Network Connectivity to Dormitories

·         Wiring Closet UPS Systems

      Provide quality services with maximum uptime

Reporting Period:

2008-01-01 to 2008-05-27

Network Services: 100%

Banner: 100%

Blackboard: 99.994%

Email: 100%

Internet: Pending

Network - Admin:

Eby: 99.702%

Mur-Len: 99.998%

  All Others: 100%

Polaris: 100%

Phone system: 99.999%

Voice PSTN: Pending

Voicemail: 99.887%

Server Room UPS: 100%

Application Servers: 99.999%

Dial/VPN: 100%

Network – Dorms: 100%

Stockton: 99.971%

All Others: 100%

Wiring Closet UPS:

Stockton: 99.971%

All Others: 100%

Note: Blackboard uptime includes scheduled service restarts for backups. Discounted this scheduled nightly outage, uptime is 99.999%.

     To meet or exceed 99.4% uptime for critical applications and 98.8% uptime for urgent applications on campus.

































Comments:

Outcome # 2:       Provide quality helpdesk support for critical issues to all constituents.

This outcome will be measured by:

Goal:

Current Status:

Desired Status August 1, 2007:

     15 minute response or acknowledgement of critical classroom issue
30 minute response or acknowledgement of other critical issues
2 hour average time to resolve all critical issues

8 hour average time to resolve all non-critical issues

Provide helpdesk support within the appropriate time periods.

     Data pending

* Note: Currently, there isn’t a way to accurately gather this data. IT anticipates Helpdesk software to be in place by 08-15-08.

     Compare actual response times to desired response time.

































Comments:

Form C

MidAmerica Nazarene University Administrative Assessment Plan

Unit: Financial Affairs

Unit Administrator: Bill Clair

Date: 6-30-08

Sub Unit: Student Accounts

Sub Unit Administrator: Paulette Hayes

Phone: 913-971-3291

E-Mail: phayes@mnu.edu

The mission of Student Accounts is to prepare students for a life of financial responsibility and accountability. The Student Account Office provides good customer service and handles the student accounts properly and accurately. The collection of revenue helps provide support to the larger University mission of educating students in an atmosphere of academic excellence and Christian commitment.

Institutional Mission Statement: MidAmerica Nazarene University is a comprehensive liberal arts university offering undergraduate and selected professional and graduate degrees. Sponsored by the North Central Region of the International Church of the Nazarene, the University is committed to serving the church and its global mission. A Christian community in the Wesleyan-Holiness tradition, MidAmerica Nazarene University seeks to transform the individual through intellectual, spiritual, and personal development for a life of service to God, the church, the nation, and the world.

Outcome # 1: Learning will not be interrupted by problems with the student’s account. Good costumer service and accurately handling accounts allows the student to concentrate on learning.

This outcome will be measured by:

Goal:

Current Status:

Desired Status June 30, 2009:

Analyzing the data from an in-house survey done in the fall semester. Looked at the rating of “interrupted learning.”

90% of students will respond that the way we handled their account did not interrupt their learning

100% of students said that the way we handled their student account did not interrupt their learning..

95 % of students will respond that the way we handled their account did not interrupt their learning.

Item #20 on the Student Satisfaction Inventory which is “The business office is open during hours which are convenient for most students.

SSI Performance gap will not exceed .75

Goal was exceed. Gap is 6.4

Performance gap will not exceed .75

























Data-Driven Improvements:   We added an on-line form as part of webfor where students can authorize financial disclosure.

Outcome # 2: Collection of revenue provides support to the larger university mission of educating students which results in learning.

This outcome will be measured by:

Goal:

Current Status:

Desired Status June 30, 2009:

The amount charged for a fall semester is compared to the amount collected for that semester.

The percent uncollected will decrease by .01%

The percentage uncollected went from .99% (Fall 2006) to .94% (Fall 2007.) The goal was met.

The percentage will decrease by .01%

Item #11 on the Student Satisfaction Inventory which states “Billing Practices are reasonable.”

The SSI performance gap will not exceed 1.75%

The goal was met with a gap of 1.38.

The performance gap will not exceed 1.58 the gap for the national 4 yr private institutions.

























Data-Driven Improvements: Monthly statements can be viewed by the students on the web.

Outcome # 3: Learning can continue when the former student who owes pays the account in full. The student can resume at MNU or obtain an official transcript to attend another university.

This outcome will be measured by:

Goal:

Current Status:

Desired Status June 30, 2009:

1. The percentage collected “in house” was determined by tracking old accounts each fiscal year.

The percent should increase 1%.

The percent collected went from 25.85 % (6-30-2007) to 33.18% (6-30-2008) which was over the goal of 1%.

The percent should increase by 1%.

By sending past due accounts (of former students) to the collection agency at 120 days.

90% compliance

Has never been measured.

90% compliance

























Data-Driven Improvements: We will be leaving accounts at collections up to 7 years so that the former student remains on the credit bureau’s bad debt list.

Outcome # 4:

This outcome will be measured by:

Goal:

Current Status:

Desired Status June 30, 2009:









































Data-Driven Improvements:

Outcome # 5:

This outcome will be measured by:

Goal:

Current Status:

Desired Status June30, 2009









































Data-Driven Improvements:

Form C

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